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What Is Automation as a Service

· 6 min read
Peter Beresford
a robot automating tasks

Automation as a service (AaaS) is a new and innovative approach to automation that is changing the way businesses operate. As the name implies, AaaS refers to the delivery of automated services in a more accessible and cost-effective manner. Instead of developing and implementing automation solutions on its infrastructure, a business can now outsource these functions to third-party providers over the internet.

In this blog post, we will explore what automation as a service is and how it works, as well as its benefits, use cases, and future potential.

Expanding on the definition

Automation as a service is a cloud-based automation solution that enables businesses to automate their processes without investing in an extensive infrastructure. AaaS providers offer a range of services that can be outsourced or customized to meet the specific needs of different enterprises. AaaS replaces the traditional on-premise software which was time-consuming and costly to maintain.

AaaS providers leverage cloud computing technology to deliver these solutions, allowing users to access their preferred automation services from anywhere and at any time. Additionally, AaaS solutions can be scaled up or down as per the business requirements, making it more flexible.

How does automation as a service work?

sticky notes on a whiteboard - it is better to automate

Automation as a service works by providing pre-built automation modules that can be easily integrated with an organization's existing systems. The modules are accessed via the AaaS platform and can be customized according to the organization's requirements.

The process begins with identifying the processes that need to be automated. Once identified, the AaaS provider will create a customized automation solution that will run on the provider's infrastructure. The organization accesses the automation solution through an API, web interface, or a dedicated software application that can be installed locally.

The provider charges the customer based on usage, similar to the consumption-based model used in cloud computing. This pricing model allows businesses to pay only for the services they use, reducing costs and increasing efficiency.

Benefits of automation as a service

  • Cost-effective: Automation as a service is cost-effective as it eliminates the cost of having to purchase and maintain hardware and software infrastructure.
  • Time-saving: Implementing automation solutions in-house can take several months and potentially years to complete. AaaS providers can implement automation solutions in a matter of weeks or even days.
  • Scalability: AaaS solutions can be scaled up or down, depending on business requirements. This scalability is beneficial for businesses during peak seasons or in high-volume operations.
  • Accessibility: Automation as a service is accessible anywhere and at any time, allowing users to access their preferred automation solutions from any location.
  • Customization: AaaS solutions can be customized to meet individual business requirements, ensuring that the automation solution is tailored to the specific needs of the organization.
  • Quick ROI: AaaS solutions have a rapid return on investment compared to traditional automation solutions, reducing the time required to break-even.

Use cases for automation as a service

  • Human Resources: HR processes, such as recruitment and hiring, can be automated using AaaS platforms. This automation streamlines hiring processes, reduces errors and improves productivity.
  • Accounting: Automated accounting processes, including accounts payable and receivable, can be integrated with AaaS platforms. This automation trend improves efficiency, reduces the risk of errors and reduces cycle time.
  • HealthCare: Medical Charting, Prescription requests, and other healthcare operations can be automated with AaaS providers. This automation can enhance efficiency, maximize the patient's wellbeing, and reduce errors.
  • Customer Support: Automation as a service can be used to automate customer support services such as chatbots and email responses. This automation increases customer response times and reduces wait times for assistance.
  • Finance and Banking: Automation platforms can be applied to financial and banking operations as well. This efficiency reduces the risk of errors, improves productivity, and maximizes the accuracy of financial statements.

The future

As more businesses adopt cloud computing, the future of automation as a service looks bright. AaaS solutions are entirely scalable, enabling businesses to adjust to changing demands.

AaaS solutions are gaining popularity beyond corporate entities. Small to medium-sized businesses are adopting AaaS solutions to improve efficiencies, reduce employee workload and accelerate processes.


Get started with the Fusing automation as a service platform today


Automation as a service has simplified the automation processes, enabling any business to automate their processes without the need for extensive infrastructure. AaaS solutions are cost-effective, scalable, easily customizable and most importantly, accessible anywhere - allowing businesses to work remotely. With the flexibility of the pricing model, automation as a service is being embraced by many organizations to improve productivity, increase efficiency, and reduce errors, enabling businesses to focus on growth strategies.